Anjouan licensedOperating under license ALSI-914938 issued by Anjouan Offshore Finance Authority since 2017
28-minute withdrawalsAverage payout clears in 28 minutes, with NZ$34M processed weekly and limits up to NZ$32,000 per transaction
Bank-grade protectionAll transactions and player data secured with 256-bit AES encryption, audited by Gaming Laboratories International
When You Need a Person
Bots Hand You Around; Here a Person Picks Up
Three routes to a human, how fast each one answers, and which suits your question best.
A Real Reply in Minutes
Live chat suits anything urgent, like a locked account or a payment stuck mid-flow. Someone typically replies within four minutes, and the desk stays staffed around the clock.
Writing to [email protected] fits longer stories and paperwork you need to attach. Expect a reply in about eight hours, so a document uploaded at breakfast gets looked at the same day.
Calling +64 9 369 6240 (NZST) works when talking beats typing, such as unpicking a withdrawal you did not expect. Calls are usually picked up in three minutes, day or night.
For the moment a first reply leaves you unsatisfied and you want the next rung of the ladder.
Facts, Times and References
At the point you feel a reply has missed the mark, send the whole story to [email protected] with timestamps, amounts and any chat reference. Support logs it as a formal complaint.
A Written Answer You Keep
Once your complaint is logged, support replies in writing with what was checked and what was decided. Keep that reply, because it becomes the record you refer back to later.
A Second Pair of Eyes
Should the outcome still not sit right, ask for a manager review in the same thread. A senior staff member reads the history again and answers with a final internal position.
The Anjouan Regulator
After the internal route is exhausted, you may take the matter to the Anjouan Offshore Finance Authority, which licenses 1xcasino LLC under ALSI-914938. Bring the full complaint trail with you.
Corporate Facts
Peace of Mind in Six Lines
Plain company facts for players who like to know who holds the licence before they trust the games.
Every reply below comes in plain language, the same way our support team talks to you.
trustHow long until my account is closed for good?+
When you want your account closed, message live chat or [email protected] and the team starts it the same day. Any pending withdrawal is settled first, then the account is shut for good. You cannot reopen it later, so be sure before you ask.
trustWhy is my verification still pending after sending ID?+
Verification takes up to 72 hours once your documents arrive. A photo ID, proof of address and a card image are what the team checks. Sending clear pictures the first time avoids a second round and keeps you inside that window.
trustWhat if I need help at 2am on a Sunday?+
Support runs around the clock, so late nights and weekends are covered in English, German, French, Spanish and Portuguese. Live chat answers in about four minutes and the phone in about three. Weekend or 2am, someone is there.
trustWhere can I take a complaint that was not fixed?+
Where a normal reply leaves you short, ask for the complaint to be escalated to [email protected]. The team reviews it and writes back with a decision. If that still does not settle it, you can take the matter to the Anjouan Offshore Finance Authority.
trustWhere do I ask for a copy of my personal data?+
Where you want a copy of your data or want it deleted, write to [email protected] from your registered address. The team confirms your identity first, then handles the request under the rules it follows. Expect a reply rather than an instant wipe.
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