Before your first withdrawal

Play first, prove later is not how 1xcasino works

Every licensed casino must confirm who you are before money leaves, and our team usually needs up to 72 hours to look over what you send.

Start my check

Anjouan licensedOperating under license ALSI-914938 issued by Anjouan Offshore Finance Authority since 2017

Six lines

Your check before the first payout

This table settles who runs the check, how long it takes and where to ask about it.

Who checks

1xcasino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-914938

Review window

up to 72 hours

Required by

before your first withdrawal

Questions go to

[email protected]

Youngest player

18+

Sent once, passed first time

What to send the first time round

After reading this you will know exactly what to send and how to keep it sharp.

Photographing your ID

Photograph your photo ID flat on a table in daylight, with all four corners inside the frame and no flash glare across the print.

Fresh, not last year's

A recent proof of address should show your name and full home address; a bank statement or utility bill that has arrived within the last few months works best.

Proof the card is yours

If you used a card, photograph the front with the middle digits covered, keeping your name and the last four visible so the team can match it to you.

Should I send more?

Once everything is in, the team reviews it and answers within 72 hours; keep an eye on your inbox and resend a blurry shot only if asked.

Three papers

Which papers do we ask for?

Reading this leaves you knowing what each paper confirms and how to make it readable.

Photo ID

Confirmsyou are who you say

Copy showsfull face, all edges, unexpired

Proof of address

Confirmswhere you live

Copy showsyour name and current address

Payment card image

Confirmsthe card is yours

Copy showsname, last four digits only

Before You Cash Out

The moments that bring the request

Read this the moment a message about documents appears on your screen.

Your first cash-out

Pulling out winnings for the first time opens the file. Our license asks that identity be confirmed at the latest here, so a photo ID, proof of address and a card image may be requested.

Why is my review paused?

A surname spelled differently on a bill, or an address typed another way, pauses the review until a matching paper arrives. Usually only the conflicting document is requested again.

More room to play

Asking for a higher spending ceiling brings a closer look, because larger sums carry more risk. Expect the same identity papers plus questions about where your money comes from.

Someone who looks young

Anyone who looks under 18 on the screen triggers a quick age confirmation, since only adults may play. A photo ID settles it, and play waits until the birth date is confirmed.

Routine questions, not suspicion

Because 1xcasino LLC holds license ALSI-914938 from the Anjouan Offshore Finance Authority, our rules against money laundering require us to understand where money placed on the site comes from. It happens to many players and means nothing more than that.

Depending on your situation, one or two of these may be enough.

Recent bank statements
Payslips from your employer
A tax notice or return
Details of a property sale
Records of another payout source

Why did my document come back?

Keep every corner in shot. Glare, a thumb over a corner or a shadow across the text leaves part of the paper unreadable, so the reviewer cannot confirm it. Lay the paper flat in daylight Photograph all four corners

A paper that still holds up. Proof of address is accepted only when it is recent, so a bill from many months back no longer shows where you live today. Send a bill from this season Pick one showing your full name

One version of your details. When the name or address on the paper differs from what sits in your account, the reviewer assumes a mistake and returns it. Compare spelling letter by letter Ask us to align your details

While you wait

Plain answers on identity papers

Everything below comes from how 1xcasino runs its checks, in plain words.

Is my ID safe once I upload it to your site?+

Yes. Everything you send travels through 256-bit AES encryption and is used only to confirm who you are, so the check stays between you and the team handling it.

What do I do if one of my documents is refused?+

Nothing is lost: a refusal usually means a blurred edge or a missing corner. Read the short note we send, take a fresh photo in better light, and send it to [email protected].

I've changed my name since signing up, what now?+

Send us the paper that records the change, alongside the ID you gave before. Once the names line up, we update your profile and your check carries on.

Who licenses 1xcasino and what is the license number?+

The Anjouan Offshore Finance Authority regulates us under license ALSI-914938, held by 1xcasino LLC. That license is what obliges us to run these checks before money leaves the account.

When do I actually have to complete the account check?+

At the latest, before your first withdrawal goes out. We may also ask earlier, at registration or at your first deposit, so it helps to keep the papers nearby.